“You Don’t Know What You Don’t Know”

Last week I addressed the phrase, “It is what it is.” This week I’m tackling another meaningless, mind-numbing phrase that is used ad nauseum in our society: you don’t know what you don’t know. Well, no fooling! It does not take a well-seasoned investigator to establish that fact. There is a lot that you and…

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“It is What it is.”

How often have you heard that statement? How often have you said it yourself? This can be another mind-numbing, oft repeated, meaningless phrase of defeat or it could be the catalyst for action. I cannot count the number of times I have heard someone say, “It is what it is.” But their body language, voice…

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Decisions: “The Most Difficult Part of My Work…”

“The most difficult part of my work is acting without correct information on which to predicate action.”¹ These words, written by Major General George G. Meade on July 6, 1863, capture the challenge of leadership and decision-making under uncertainty. Fresh from the Battle of Gettysburg, Meade understood that leaders often make decisions with incomplete information,…

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Leaders, Leadership, and People

In my last article I wrote about people being the key ingredient to leadership. Have you ever worked for someone who does not like being around people or they only want to be around their favorites? Leadership involves people and all too often there are individuals in positions of authority that do not like being…

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What is the Key Ingredient to Leadership?

As I prepared to write this article, I conducted a Google search and posed the question, what is the key ingredient to leadership? Over twenty pages of results returned listing qualities such as integrity, trust, honesty, etc. True, those are important and necessary qualities, and I have written about them in the past. However, as…

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The High Cost of Avoiding Conflict

There are too many fire department officers that unintentionally weaken their authority because they avoid conflict. Rather than confronting a crew member about mediocre performance, they push the issue up the chain of command and hope someone else handles it. While this may provide temporary relief, it creates long-term damage for both the officer and…

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